Frequently Asked Questions

What are opening times ??

We have an advanced booked system which allows our staff to be aware in advance of any upcoming bookings, our opening hours are 09:00-21:00 Monday – Sunday. Please ensure you book in advance to avoid disappointment.

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What age is the game suitable for ??

Each game has its own difficulty rating and is aimed for ages 12 and upwards anybody under the age of 14 needs to be accompanied by an adult at all times. Children under the age 12 are still welcome but may need additional help from other team members,  Also don’t forget to keep your eyes peeled for our child friendly room coming soon!

Why 2-6 people ??

We would advise that 4-5 people is the best number to participate with, however the game is suitable for 2-6 players.

Is there any heaving lifting involved ??

No there is no strength needed to complete there game, there will be objects that need moving around but it is nothing too strenuous within in our games.

Am I locked in with no escape ??

Of course not, people that suffer from claustrophobia can exit the room at anytime and this will not affect the gameplay, a signal to the staff will be explained in your briefing and they will let you out immediately  the rest of the team can continue their escape.

There is a member of my team with a disability is that going to be a problem.??

Not at all a quick call or email to staff in advance will be helpful and we will do our best to accommodate all possible needs to ensure everybody received the same experience here at Breakout.

How long can I expect to be here for?

You will need to arrive 15 minutes before your allocated time slot, in which you will receive a briefing from a member of staff covering our rules, health & safety and also to answer any last minute questions you may have.
You then have 60 minutes to think, solve, escape.
After your break out or if you run out of time a member of staff will carry out a quick de brief. Refreshments will be available to purchase on site and a group photo will be taken for entertainment purposes. This photo may be used on social media, please advise a member of staff if you do not wish for this to be published

Is there anything nearby?

Across the road is a large supermarket, petrol station & cash machine. Payments for the game will be required upfront when the booking is originally made.

What time should I arrive?

You need to arrive 15 minutes before your allocated game as a briefing is required before hand, a member of staff will be on hand to greet you.

Where should I park?

We have a large car park at the front of Breakout. All vehicles and items are left at the owners risk.

What if I'm running late?

If you feel you will not be arriving 15 minutes before your game, you need to call us on 07989 018616 to advise a member of staff.
Unfortunately, if you are 20 minutes late your game will be cancelled without a refund.

What if I need to cancel?

Cancellations are unfortunately a thing of life, however if you need to cancel we will require at least 48 hours notice. Refunds will not be offered, however we will try our best to accommodate a convenient time to rearrange.
Cancellations made with less than 48 hours notice will be classed as ‘no show’ and will not be reimbursed as a refund or a  rearranged game.

I've already been, do you have anything else?

Fantastic, we hoped you enjoyed it! Yes of course over the next few weeks there will be new games uploaded and opening; make sure you keep checking our website, like us on Facebook & follow us on Twitter for updates & offers on new rooms! Discount is available for returning customers.

I think my brother would love this & it's nearly his birthday, do you do gift vouchers?

Yes of course, gift vouchers are a great idea & can be purchased for many occasions. Please visit our booking page to purchase & print a gift voucher.

Do you have insurance in case I have an accident while I'm playing?

Yes we certainly do,  Health & safety is extremely important to us here at Breakout and we will try our best to ensure you have the safest possible experience, having insurance gives you that extra peace of mind, you can view our certificate by clicking here.

If you feel we have missed anything or have any further questions please get in touch by visiting the contact us page and our team will be more than happy to help.